We bill ICBC Directly for Authorized Treatments

ICBC provides coverage for a variety of treatments for injured drivers, passengers, cyclists or pedestrians. Our goal is to make your rehabilitation fast, convenient, and comprehensive.

We can provide covered treatment in any of these areas of practice:

  • Chiropractic
  • Physiotherapy
  • Kinesiology
  • Acupuncture
  • Clinical Counselling
  • Massage Therapy

Our Approach

We consider each client’s individual concerns and experiences and work to tailor treatments to your particular needs and therapeutic goals.

Person-centred Care

You are unique—your care should be too. We work with you to create a personal treatment plan.

Patient Education

We empower you to better understand your symptoms and care so you can make informed choices.

Evidence-based Care

We apply current, reliable research and evidence to inform our clinical approach.


Our team is our biggest asset. We work together across disciplines to offer you the best care.

Learn More

It’s important to seek treatment soon after a motor vehicle accident as studies have shown early intervention can significantly reduce symptoms and improve recovery.

When you see more than one clinician, the team works together to ensure the best possible outcome. The needs of the patient are at the heart of the treatment plan and you are included in the process. The patient’s voice comes first.

We can help you

We want to help you get back to your regular work, home and recreation activities. Our experienced practitioners will consider the details of your personal situation–your injury, limitations to your movement or functions, and your job requirements–to create the best care plan for you.

Although whiplash is the most common injury seen after a motor vehicle accident, we also treat a variety of other accident-related injuries including:

  • Sprains, Strains & Fractures
  • Concussion
  • Back pain
  • Soft & Connective Tissue Injuries
  • Limited movement and loss of functions
  • Headaches, Concussions & Traumatic Brain Injury
  • Neck Pain
  • Lumbar, Cervical, Thoracic, Sciatica & Sacroiliac Pain
  • Chronic Pain
  • Numbness, Tingling & Nerve Damage
  • Muscle Spasms, Weakness & Atrophy
  • Hip, Knee & Joint Pain
  • Surgery Recovery
  • Spinal Cord Injury & Spinal Trauma
  • Disc Herniation & Bulges

ICBC Billing

If you’ve been through an injury or accident, you want to focus on healing. We offer direct billing to ICBC to help you have low-stress, convenient access to treatment during recovery from your accident.

Find out more about what’s covered and how it works on our ICBC Billing page.

How to book

To book an initial ICBC appointment, have your claim number ready and call (250) 475-1522 ext. 1 to speak to one of our patient care coordinators. You can book all your follow-up appointments online.

Where Should I Start

We recommend you start with a therapy or treatment method you’re comfortable with.

From there, our practitioners understand when it’s beneficial or complementary to build your care team by including an additional therapist or treatment method. Our intention is for you to receive comprehensive care toward a full recovery.

If you’re not familiar with any of the covered therapies, give our patient care coordinators a call at 250-475-1522, ex 1. They’ll be happy to help.

What to Expect

Open communication. Two-way dialogue.

Your treatment is based on your needs and can include a variety of different treatment methods. We often see success when practitioners collaborate and you receive both passive and active therapy.

Our goal is to help you find relief from pain and regain strength, mobility, and function.

At your first appointment, we’ll:

  • Explore your injury together
  • Listen to understand your situation, symptoms and concerns
  • Work with you to create a personalized treatment plan

During follow-up appointments we’ll:

  • Determine your progress
  • Work with you to adjust your treatment plan as needed

You’ll receive support with every step of the process and have quick, easy access to treatment and compensation.

Our Practitioners

We take an empathetic approach to your care and always provide the most up-to-date information and resources. We want to help you on your journey to recovery.

Not sure where to start? Call 250-475-1522, ext 2. and our patient care coordinators will help.


Still have more questions? Check out the tabs below. If your questions are still unanswered, please reach out, we love to help get to the root of things.

Our practitioners work exceptionally well with each other, and it’s not critical to start with a specific clinician instead of another.

Starting somewhere you feel familiar or comfortable is always a great place to start. We find our best results come with a multidisciplinary approach, so expect to see more than one clinician in your journey.

When in doubt, our helpful administrative team can guide you to the right practitioner to start with. Call now for help.

Book Now

Visit our online booking site 24/7 or call 250-475-1522 and speak to a patient care coordinator to get started now!

Book now