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Acacia Westside
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COVID-19 NOTICE: In person appointments at our Westside location resume June 1, 2020. Please review our Health & Safety Protocols and our full COVID-19 Notice

ICBC Recovery

Your recovery needs all in one place

Receiving treatment and rehabilitation soon after an accident will improve your results and recovery time from related injuries.


We bill ICBC directly for authorized treatments

ICBC provides coverage for a variety of treatments for injured drivers, passengers, cyclists or pedestrians. Our goal is to make your rehabilitation fast, convenient, and comprehensive.

We can provide covered treatment in any of these areas of practice:

Learn more

It’s important to seek treatment soon after a motor vehicle accident as studies have shown early intervention can significantly reduce symptoms and improve recovery.

We can help you

We want to help you get back to your regular work, home and recreation activities. Our experienced practitioners will consider details of your personal situation–your injury, limitations to your movement or functions, and your job requirements–to create the best care plan for you.

Although whiplash is the most common injury seen after a motor vehicle accident, we also treat a variety of other accident-related injuries including:

ICBC billing

If you’ve been through an injury or accident, you want to focus on healing. We offer direct billing to ICBC to help you have low-stress, convenient access to treatment during recovery from your accident.

Find out more about what’s covered and how it works on our ICBC billing page.

How to book

To book an initial ICBC appointment, have your claim number ready and call (250) 475-1522 ext. 1 to speak to one of our patient care coordinators. You can book your follow-up appointments online.

Where should I start

We recommend you start with a therapy or treatment method you’re comfortable with.

From there, our practitioners understand when it’s beneficial or complementary to build your care team by including an additional therapist or treatment method. Our intention is for you to receive comprehensive care toward a full recovery.

If you’re not familiar with any of the covered therapies, give our patient care coordinators a call at (250) 475-1522 ext. 1. They’ll be happy to help.

What to expect

Open communication. Two-way dialogue.

Your treatment is based on your needs and can include a variety of different treatment methods. We often see success when practitioners collaborate and you receive both passive and active therapy.

Our goal is to help you find relief from pain and regain strength, mobility, and function.

At your first appointment we’ll:

During follow up appointments we’ll:

You’ll receive support with every step of the process and have quick, easy access to treatment and compensation.

Our Practitioners

Aaron Jones

Physiotherapist, Chronic Pain

Aaron has been a registered and practicing physiotherapist since 2008. He has a special interest in persistent & complex pain and utilizes both hands on treatments as well as exercise therapy. Aaron is focused on rehabilitation and a collaborative approach to wellness.
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Christina Casciano

Registered Acupuncturist & TCM Practitioner

Christina is an extremely motivated and passionate health care professional who is inspired to integrate both Western and Eastern healthcare...
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Danielle Green

Clinical Counsellor

**(She/Her/Hers)** Special Interest Areas: Anxiety (worry, phobia, perfectionism, social and generalized anxiety) Depression and low mood Interpersonal relationships Attachment wounds...
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Diana Alvarez

Registered Acupuncturist

Diana’s practice is based on a belief in the efficacy of Chinese Medicine.  Her approach and experience has proven to...
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Dr. Adam Will


Dr. Will’s goal is to help others improve their overall health and quality of life by using a variety of...
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Emma Watt

BCAK Practicing Kinesiologist

Emma has been a practicing kinesiologist since her graduation from the University of Victoria in 2018, along with teaching group...
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Graham Robertson

Registered Massage Therapist

Special interest in treatment of migraine/tension headaches, lower-back pain, sports injuries, and prenatal massage. Focuses on Therapeutic Deep Tissue Massage. Avid cyclist, philanthropist, and outdoors enthusiast.
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Lindsay Daniels

Registered Massage Therapist

Since graduating in 2012 from the Okanagan Valley College of Massage Therapy, Lindsay has been passionately assisting people along their...
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Morsal Niazi

Physiotherapist, Pelvic Health

Morsal’s interest in physiotherapy was directly related to the quality and quantity of time physiotherapists are able to spend with...
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Owen Matthews

Registered Massage Therapist

Owen is passionate about the field of Massage Therapy and all that it has to offer, whether it be for...
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Teressa Poirier

Registered Massage Therapist

Teressa is a compassionate and intuitive therapist who understands that life can be challenging, and impact the body in a...
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