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COVID-19 NOTICE: In person appointments at our Westside location resume June 1, 2020. Please review our Health & Safety Protocols and our full COVID-19 Notice

ICBC – Direct Billing

ICBC has changed the way they manage and carry out injury claims for people injured in car accidents. They created a care-based insurance model that focuses on ease of access to health services. We are working with ICBC to provide a streamlined approach to your health after an accident. We offer direct billing to ICBC for many orthopaedic services to help you recover from any injuries.

This new system took effect April 1st, 2019, which means if you have an accident after that date, your insurance claim will use the new care-based program.

With ICBC’s new injury claim process, they’ve allotted a certain amount of treatments and additional funding available with direct billing for more services than before. The following services that Acacia offers now covered by ICBC:

Chiropractic                     Athletic Therapy                Physiotherapy               Kinesiology
Acupuncture                 Clinical Counselling             Massage Therapy

Once you start your claim, your ICBC claim adjuster will provide you with details of what is covered under your Accident Benefits for medical care and treatment. With your claim number, you can book in with any of the services mentioned above.* Please arrive with your Claim #, adjustor name/phone number, and date of accident ready. If it has been over 12 weeks since your accident date, ICBC will require you to provide a doctor’s referral in order to get coverage.

* Depending on the treatment, the amount of coverage available can vary. It can cover the whole treatment cost, or a portion of the cost. Whatever isn’t covered through ICBC, you will be able to pay the balance. If you have health benefits through work, you might be able to submit the balance to them for reimbursement (these amounts are not eligible for direct billing).

Many studies have proven that receiving rehabilitation and treatment in the immediate weeks following an MVA with dramatically reduce symptoms and improve overall recovery from accident-related injuries (1).