Acacia Dockside
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Acacia Westside
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COVID-19 NOTICE: In person appointments at our Westside location resume June 1, 2020. Please review our Health & Safety Protocols and our full COVID-19 Notice

ICBC – Direct Billing

ICBC uses a care-based insurance model that focuses on ease of access to health services. We work with ICBC to provide a streamlined approach to your health after an accident. We offer direct billing to ICBC for many services to help you recover from your accident, as quickly and easily as possible.

Receiving rehabilitation and treatment in the immediate weeks following an MVA, dramatically reduces symptoms and improve overall recovery from accident-related injuries. Be sure to get your ICBC care team lined up as soon you’re able.

With the ICBC injury claim process, they’ve pre-approved a certain amount of treatments for a variety of treatments. The following services that Acacia offers covered by ICBC:

Once you initiate your claim with ICBC, your claim adjuster should provide you with a claim number and details of what is covered under your accident benefits. With your claim number, you can book in with any of the services mentioned above. Initial visits with any of our ICBC clinicians can be made by calling the clinic for an appointment. Follow-up appointments can be booked online.

Please note that some of our fees may differ from ICBC coverage and may require an additional cost to you. If you have extended health benefits you may be able to claim the additional cost, however these cannot be direct billed.

If your accident was more than 12 weeks ago, you will need to check in with your ICBC claim adjuster before your appointment. You may have to pay for your first appointment with us before your therapist can submit a treatment plan for additional treatments. However, you can send the receipt to ICBC for payment once the treatment plan is approved.