Acacia Dockside
250.475.1522
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Acacia Westside
250.475.1522
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Direct Billing

We offer Direct Billing to extended benefit plans at BOTH our locations.

What plans do you direct bill for?

We can direct bill to the following plan providers:

Note: For Desjardins clients:  We can direct invoice but patients must pay the clinic at time of service.

What services can you direct bill for?

Direct billing is currently only offered at the Westside clinic location where we offer direct billing for massage therapy, acupuncture, chiropractic, physiotherapy, counselling, and naturopathic appointments. At this time, we cannot direct bill for Athletic Therapy or Osteopathy appointments.

How does it work?

Clients bring their extended health card to their appointment and inform a patient care coordinator they would like to sign up for direct billing. It takes about 5-10 minutes to set up. The client will fill out and sign a direct billing information and consent form. The claim will be submitted while the client is in their appointment or once they’ve come out of their appointment (if the appointment length is subject to change). The claim is submitted through a secure online portal which communicates the amount covered by the insurance company for the appointment. The client will be charged the amount that the insurance company doesn’t cover. Sometimes claims are subject to additional review in order to determine the coverage. In this case the client will have to pay for the appointment in full and the insurer will send the claim payment directly to the client once processed.

Frequently Asked Questions

What if I have a primary and a secondary plan?
At this time, we can only direct bill to your primary plan.

What if I have a plan provider that is not listed above?
Unfortunately, we are unable to offer direct billing for any services not listed above but we will provide you with the receipt that you can submit to your extended health insurers.

Can the clinic find out which services I am covered for and how much coverage I get for each one?
In order to determine your extended health coverage, you must contact the insurance company directly or find out from your employer. Each plan is different and the clinic is not privy to that information.

Further questions?
We are happy to answer any other direct billing questions you might have.  Call us at 250-475-1522 ext. 1 to speak with one of our patient care coordinators.